Returning or Exchanging Products
To start a return or exchange, please click [HERE].
Please initiate your return within 45 days of your purchase to receive return shipping instructions and a shipping label. A valid proof of purchase, such as your order confirmation or shipping invoice, is required for all returns and exchanges of SWAPS products purchased through our website.
Reporting Safety Concerns
If you believe a SWAPS product has a condition or defect that may make it unsafe, please report your safety concern immediately by contacting us at contact@swaps.com.
Customer Satisfaction
At SWAPS, we want you to be 100% satisfied with your purchase. If you are not completely satisfied with a SWAPS product purchased through our website, please contact our customer service team at contact@swaps.com. We will work with you to address your concerns and, at our discretion, may provide a refund, exchange, or replacement.
Please note that this policy does not cover ordinary wear and tear, damage caused by improper use, or damage resulting from accidents. SWAPS reserves the right to decline a refund, exchange, or replacement where applicable.
If you do not hear from our Customer Service team within 24 business hours, please check your junk or spam folder, as our response may have been filtered there.